- If you experience a continuous loading sign, or the video will not play: Enable your pop-ups using this guide this guide
- If you are logged out of CPD Online, this can be caused by cookies: Clear your cookies using this guide
- If you are prevented from accessing any learning opportunities at all: This suggests your account requires approval. Check that:
You are registered in the correct team in My CPD (to review your establishment go to 'MyCPD' and then 'Change Contact Details'
Your manager has approved you in their team.
You selected the correct channel from the homepage to begin (all PCC staff, other than those in Adult Services or Children's Services, should access via the 'Corporate' channel).
- If you do not have a CPD Online account at all (and are PCC staff): Self-register for a CPD Online account using the instructions here noting:
You MUST register as an 'ESTABLISHMENT MEMBER'
You must NOT register as an 'individual'
You must not create a new account if you already have one (in this case, contact Workforce Development)
Workforce Development Team Extensive guidance can be found at the HR & Workforce Development Insite page workforcedevelopment@peterborough.gov.uk 01733 207133
School Effectiveness Team schooleffectivenessadmin@peterborough.gov.uk 01733 863615/863631/207202
Special Educational Needs and Inclusion Team SENandInclusion@peterborough.gov.uk 01733 454460